tk 99 Privacy Policy

Last Updated: January 2025

This Privacy Policy ("Policy") describes in detail how the personal information you provide while using the tk 99 platform ("we", "our") website and services is processed. This Policy must be read together with tk 99's Terms and Conditions — both documents together define the terms of your account and use of services.

By continuing to use our services, you agree to the data processing practices described in this Policy. You must be 21 or older and a resident of Bangladesh.

If you have any questions about this Policy, contact our support team via live chat or email. We provide support in both Bangla and English.

1. About Data Collection

1.1

Registration and Account Information

When you create an account at tk 99, we collect the following information:

Full name and date of birth (for age verification)
Mobile number and email address
Login credentials (username and encrypted password)
National ID card or other identity verification documents (where applicable)

This information is essential for managing your account, verifying your age, and ensuring secure payments.

1.2

Transaction and Payment Information

We process payment-related information to complete deposits and withdrawals. tk 99 supports transactions via bKash, Nagad, Rocket, and bank transfer. Payment information is never stored directly on our servers; all financial data is transmitted using SSL encryption and handled by third-party payment gateways.

Deposit and withdrawal amounts and dates
Mobile wallet number (partial — not the full number)
Bank account name and branch details (for bank transfers)
Reference ID for each transaction

1.3

Automatically Collected Information

When you use the tk 99 website or app, some information is collected automatically. This information helps improve the security and performance of the platform:

IP address and device identifier
Browser type and operating system version
Page visit time, session duration, and navigation patterns
Referral source (which link or source you came from to reach the site)
Mobile device model and network information when using the app

2. Purpose of Data Use

2.1

Providing Core Services

Collected information is primarily used to provide you with uninterrupted service. This includes:

Account creation, verification, and management
Processing deposits and withdrawals
Determining eligibility for bonuses and promotional offers
Providing benefits according to VIP level (Bronze, Silver, Gold)
Storing gaming history and balance
24/7 live chat and email support

2.2

Security and Fraud Prevention

Data analysis plays an important role in protecting tk 99 platform users. We use collected information for the following purposes:

Detecting unusual login or transaction activity
Monitoring and preventing multiple account creation
Preventing financial fraud and money laundering
KYC verification to confirm user identity

We monitor account activity to ensure responsible gaming. We are committed to protecting players' interests in line with our Responsible Gaming guidelines.

2.3

Communication and Notifications

The contact information you provide may be used in the following cases:

Sending transaction confirmation SMS or messages
Sending OTP and security verification messages
Important account-related notifications
Relevant bonus and promotional updates (if you have consented)

If you wish to stop receiving promotional messages, you can opt out by contacting our support team.

3. Data Storage and Security

3.1

Technical Security Measures

tk 99 applies industry-standard technology to protect user data. Every connection is secured by SSL (Secure Socket Layer) encryption, which makes all data transmitted between your browser and our servers unreadable to others. We maintain the following technical measures:

256-bit SSL encryption technology
Server firewall and intrusion prevention system
Password hashing (plain passwords are never stored)
Regular security audits and vulnerability testing
Restricted access controls — only authorised staff can view data

3.2

Data Retention Period

All information is retained while your account is active. Even after an account is closed, financial transaction and identity verification records are retained for a set period to meet legal obligations. Requests to delete data will be reviewed and acted upon within a reasonable time.

3.3

Cookies and Tracking Technologies

Cookies are used on the tk 99 website. Cookies are small data files stored in your browser that improve your browsing experience. Types of cookies we use:

Essential Cookies: Required for login sessions and security.
Functional Cookies: Remember language preferences and interface settings.
Analytics Cookies: Used to understand site performance and usage statistics.

You can disable cookies from your browser settings, but some features may become limited.

4. Data Sharing and Third Parties

4.1

Limits on Data Sharing

tk 99 never sells or rents your personal information. Data may be shared with third parties only in the following limited circumstances:

Payment Providers: bKash, Nagad, Rocket, and banks receive the information needed to complete transactions.
Technology Partners: Hosting, database, and cybersecurity providers are bound by contractual confidentiality obligations.
Legal Obligations: To comply with court orders or lawful requests from competent authorities.
Fraud Prevention: For anti-money laundering (AML) and cybercrime investigations.

Each third-party partner is bound by appropriate data protection agreements.

4.2

International Data Transfers

Some technology service providers may be located outside Bangladesh. In such cases, it is ensured that data is processed in accordance with applicable data protection standards. All data transferred internationally is sent through encrypted channels.

5. Your Rights and Controls

5.1

Right to Access Your Data

You have the following rights regarding your own information:

Access: You may request a copy of the personal information stored in your account.
Correction: You may request that incorrect or outdated information be updated.
Deletion: Under certain conditions (where there is no legal obligation to retain), you may request that your data be deleted.
Objection to Processing: You have the right to opt out of marketing communications.

To exercise these rights, contact us via 24/7 live chat or email. We will respond within a defined timeframe.

5.2

Your Responsibility for Account Security

You also play an important role in keeping your account secure. tk 99 recommends:

Use a strong and unique password.
Do not share your login credentials with anyone.
If you notice any suspicious activity, let us know immediately.
If you log in on a public or shared device, sign out at the end of your session.
Never share your OTP with anyone — tk 99 will never ask for your OTP over the phone.

6. Minor Protection Policy

6.1

21+ Age Restriction

tk 99 strictly prohibits anyone under the age of 21 from creating an account or using its services. Age verification is a mandatory step in the registration process. If we determine that a user is under 21, their account will be closed immediately and the associated data will be removed.

If a guardian suspects that a minor has used our site, please contact our support team promptly.

7. Policy Changes and Contact

7.1

Policy Change Process

tk 99 may update this Privacy Policy from time to time. For significant changes, a notification will be sent to your registered mobile number or email. The "Last Updated" date at the top of this page always indicates the current version. Continuing to use the service after any changes constitutes your acceptance of the updated policy.

7.2

Contact Methods

If you have any questions or concerns about this Privacy Policy or the protection of your information, please contact us. Our support team is available seven days a week, twenty-four hours a day in Bangla and English. For answers to more general questions, read the FAQ.

Live Chat: Contact us directly from any page on the site
Email: [email protected]

For privacy-related requests, writing "Privacy Request" in the email subject line will help us respond faster.